Privacy Policy

Privacy Policy

At Grace Glow, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

• Identity Data: Name, billing address, delivery address.

• Contact Data: Email address, phone number.

• Payment Data: Limited details necessary to process payments (handled securely by our payment providers).

• Technical Data: IP address, browser type, device information, and how you use our website.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.

• Communicate with you about your purchases.

• Improve our website, services, and customer experience.

• Comply with legal and tax obligations.

• (With your consent) send you marketing emails about new products, offers, or updates.

3. Sharing Your Information

• We do not sell or trade your personal information.

• We may share limited information with:

  • Delivery partners to ensure your orders reach you.

  • Payment providers to securely process transactions.

  • Service providers (e.g., website hosting, IT support).

• All third parties are required to keep your information secure and use it only for agreed purposes.

4. Data Security

We take data security seriously. Your information is stored securely, and access is restricted to authorised personnel only. All payment information is encrypted and processed by trusted third-party providers.

5. Your Rights (UK & GDPR)

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request deletion of your personal data (where legally possible).

• Object to processing for marketing purposes.

• Withdraw consent at any time (for example, unsubscribe from emails).

To exercise these rights, please contact us at info@graceglow.com.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us analyse site traffic and remember preferences. You can manage or disable cookies through your browser settings.

7. Retention of Data

We only keep your personal data for as long as necessary to:

• Fulfil the purposes outlined in this policy.

• Meet our legal, accounting, and tax obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

9. Contact Us

If you have any questions about how your data is handled, please contact us at:

📧 info@graceglow.uk.com
📍 135 High St, London NW10 4TR, UK