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Terms And Conditions

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Terms and Conditions

Welcome to Grace Glow. By using our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

This website is operated by Grace Glow. Throughout the site, the terms “we”, “us” and “our” refer to Grace Glow. By visiting our site and/or purchasing from us, you agree to be bound by these Terms and Conditions.

2. Products

  • Our products, including Ithmid kohl, applicators, saffron, and organic soaps, are made with natural and organic ingredients.

  • Product descriptions, images, and details are provided for information purposes only. While we aim for accuracy, slight variations may occur.

3. Orders

  • By placing an order, you confirm that all details provided are accurate and complete.

  • All orders are subject to acceptance and product availability.

  • We reserve the right to refuse or cancel any order in cases of stock shortages, pricing errors, or suspected fraudulent activity.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include UK VAT where applicable.

  • We accept secure payments via major credit/debit cards and trusted payment providers.

  • Full payment must be received before dispatch.

5. Shipping & Delivery

  • We offer fast and reliable delivery within the UK and internationally.

  • Delivery times may vary depending on destination and stock availability. Estimated times shown at checkout are provided for guidance only and are not guaranteed.

  • Customers are responsible for providing accurate delivery information. We cannot be held liable for delays or losses caused by incorrect details.

6. Returns & Refunds

  • Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items.

  • Returned products must be unused, unopened, and in their original packaging.

  • Refunds are processed once returned items have been inspected and approved.

  • For hygiene reasons, opened or used beauty products cannot be returned.

7. Liability

  • Our products are made with natural and organic ingredients. However, suitability may vary from person to person.

  • Customers should review product ingredients and carry out a patch test before use.

  • Grace Glow cannot be held responsible for allergic reactions, misuse of products, or failure to follow usage instructions.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Grace Glow. It may not be copied, reproduced, or used without prior written consent.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

📧 info@graceglow.uk.com
📍 135 High St, London NW10 4TR, UK